FAQ

HOW WILL I RECEIVE MY DIGITAL DOWNLOAD ?

After completing your purchase, you will receive an email with a link to download your files. Please ensure you use a valid email address and double-check for typos to avoid delays in receiving your assets.


WHAT IS YOUR RETURN POLICY ?

Due to the irreversible nature of digital downloads, all sales are final.


CAN I USE THESE ASSETS IN ANY KIND OF PROJECT ?

Absolutely! Whether it’s a feature film, commercial, music video, or personal project, our assets are designed to fit any creative endeavor.


I DIDN’T RECEIVE MY DOWNLOAD LINKS !

Download links are sent automatically upon completing your purchase. If you don’t see them, check your spam/junk folder, ensure your mailbox isn’t full, or verify there were no typos in your email address.
Still having issues?
Contact us at contact@digital-video-assets.com.


WHAT SOFTWARE ARE THESE ASSETS COMPATIBLE WITH ?

Our packs are compatible with any software that supports multiple video layers and blending modes. This includes Adobe Premiere Pro, After Effects, Final Cut Pro X, DaVinci Resolve, and Sony Vegas.


DO THESE ASSETS REQUIRE INSTALLATION ?

No installation needed! Simply import the files as you would any footage, place them on a layer above your main edit, and adjust the blending mode to your liking.


CAN I USE THESE ASSETS FOR PHOTO EDITING ?

Yes! LUTs, overlays, and textures can be used in photo editing software that supports 3D LUTs, such as Adobe Photoshop CC. Overlays and textures are also compatible with other photo editing tools.


HOW WILL I RECEIVE MY INVOICE ?

Once your purchase is complete, your receipt will be sent to the email address provided during checkout.


WHICH PAYMENT METHODS DO YOU ACCEPT ?

We accept payments via Stripe and PayPal, which support major credit cards and PayPal accounts.


I NEED HELP WITH A TECHNICAL ISSUE.
We’re here to help! For any technical problems, reach out to us directly at contact@digital-video-assets.com.

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